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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marcella Murphy

February 26, 2025

5  out of  5
rating by Marcella Murphy
"Thank you Angelica for a knowledgeable and quick process with my first life insurance policy!"
We responded:
"Marcella, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Kimberly"
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Carmen Cannon

February 12, 2025

5  out of  5
rating by Carmen Cannon
"I called the office today inquiring about the change in price of my monthly premium. I spoke with Ms. Vicky who explained everything to me and also gave me some options that worked out better for me. She was patient, knowledgeable, and professional. I look forward to speaking with her again if I have any concerns with my auto insurance policy."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Diamond Glover

February 7, 2025

5  out of  5
rating by Diamond Glover
"Ms.Vicki was the absolute best with helping me get my policy and all of the great deals and promotions that were available to me. Everything was super quick and prompt. She was super thorough with everything. I appreciate her detailed lane all information needed so I can be successful on my journey with State Farm she’s made me feel super safe and comfortable with her care super grateful and appreciated to her. Thank you Miss Vicki you’re awesome."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Josh Halcomb

January 21, 2025

5  out of  5
rating by Josh Halcomb
"Heather and team are amazing! Very professional and willing to take the time to cover the minutiae of our insurance policies."
We responded:
"Thank you so much. We appreciate your thoughtful and kind review!"
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A A

November 19, 2024

1  out of  5
rating by A A
"Kim isn’t a liable agent. She doesn’t respond back to calls or emails. The staff is constantly changing in her office so their emails bounce back on numerous occasions as well. Even when they do respond to phone calls they won’t email you the information requested or have Kim call back. She always seems to be away from her desk Def not the kind of agent you want cause she’s never there ironically"
We responded:
"Dear AA, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced. This is certainly not the level of service we strive to provide, and we regret that we did not meet your expectations. We understand how important timely communication is, and we are addressing the issues you've highlighted with our team. We are currently working on improving our response times and ensuring that our staff is consistent and reliable. As the owner Kimberly does not have a set schedule, however, appointments are welcomed. We value your feedback and are committed to making the necessary improvements to serve you better in the future. If you have any further concerns, please do not hesitate to contact us directly Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in our services. "
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Trimeka Hondon

November 4, 2024

5  out of  5
rating by Trimeka Hondon
"Hi, Vickie you're amazing. I appreciate you being patient and kind. Great customer service!"
We responded:
"Thank you so much for your kind words. We appreciate you! "
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Christa Cooley

June 24, 2024

5  out of  5
rating by Christa Cooley
"Update: 6 years later and I’m still receiving outstanding service! Most recently, Tessa helped me make some adjustments to my auto policies that resulted in savings. Who doesn’t want to save money??? Thanks Tessa for your professional and knowledgeable service. Keep up the great work Kimberly Parks State Farm! I highly recommend Kimberly Parks for all your insurance needs! I switched my home and auto coverage from another well known company because of Kimberly's compassion, attention to detail, and her amazing work ethic. I have been extremely pleased with her and her team."
We responded:
"Christa, thank you so much for trusting our agency with your home,auto, and life insurance needs. You can always count on us."
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Stephanie Jampole

May 28, 2024

5  out of  5
rating by Stephanie Jampole
"Tessa was wonderful, she took care of some paperwork with wrong information and turned it around quickly. Everyone is very friendly and attentive."
We responded:
"Thank you so much, Stephanie! I'm thankful Tessa was able to help you. I sincerely appreciate your kind words and 5-star review. Please reach out to us if you ever need anything! -Kimberly"
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Carrie Canady

May 13, 2024

5  out of  5
rating by Carrie Canady
"So I locked my keys in my car this morning.. called a locksmith $159 later I called State Farm spoke to Tessa and was told I have roadside assistance when I didn’t think I did and that I would be reimbursed for what was paid today!! So happy and grateful thank you again Tessa you are wonderful!!!!"
We responded:
"Carrie, we're always here to help! Thank you so much for your kind words."
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Dassalegn ayana

May 8, 2024

5  out of  5
rating by Dassalegn ayana
"Hey Tessa! I just wanna say you and all the team there are just amazing, great customer services, really quick to give an updates all matters, you know first I came to here was through Google, moved from another state to here, I always tell my friends state farm insurance is my go to place for insurance, keep it up the best job you guys are doing! Thanks again for being good care of my insurance needs!"
We responded:
"Dassalegn thank you so much for the kind words. We appreciate you and your business. Give us a call anytime!"
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Patricia

April 18, 2024

5  out of  5
rating by Patricia
"Kimberly Parks, for State Farm is definitely a good neighbor. My Agent/Mgr. was May- excellent customer service. Personable and kind. Brieonna covered all paperwork, and explained all proceedings so that I can understand my cost, and how to save money with discounts available to all State Farm clients. You will be well taken care of at this location. Thank you to Kimberly Parks and staff."
We responded:
"Thank you so much Ms. Patricia for your kind review. Brieonna is a pleasure to have and we certainly appreciate your business. Have the most amazing day and let us know if we can ever help with anything!"
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alexis scott

November 17, 2023

5  out of  5
rating by alexis scott
"Breonna is absolutely amazing, she’s very helpful, friendly, patient and gives the best discounts. If I could give her more than 5 stars I would."
We responded:
"Alexis we appreciate you and your kind words! Please let us know if we can ever help."
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Yasmin McLaughlin

October 27, 2023

5  out of  5
rating by Yasmin McLaughlin
"I have had an amazing experience with everyone I came in contact with at this office. Verissa’s customer service was impeccable, Breionna’s knowledge and professionalism was second to none. I am not sure what Kimberly Parks is doing but she has a fantastic team. I will be sure to send all my family and friends to Verissa and Breionna! I owe you one!"
We responded:
"Yasmin that was the sweetest review! We appreciate you and your business. Please let us know if you ever need anything."
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Shameeka Mitchell

October 16, 2023

5  out of  5
rating by Shameeka Mitchell
"Thanks Verissa, I called to find out some information and she was very polite and very knowledgeable, she really knows her stuff."
We responded:
"Thank you so much Shameeka, we really appreciate your kind review!"
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Shanyia Bennett

October 16, 2023

5  out of  5
rating by Shanyia Bennett
"When I say Verissa at this agency helped me with adding discounts . She saved me and my family with the increase that took place recently. Satisfied is an understatement."
We responded:
"Shanyia, thanks so much, Verissa is a blessing, and we appreciate you and your business!"
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Justyce Mosley

October 16, 2023

5  out of  5
rating by Justyce Mosley
"Verissa helped me and some of my roomies understand renters insurance and the prices are amazing . Highly recommend Kimberly Parks State Farm"
We responded:
"Justyce (love the name by the way), we appreciate your kind words and your business! Thank you."
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Shelly Mills

September 30, 2023

5  out of  5
rating by Shelly Mills
"Great service"
We responded:
"We appreciate you, thank you."
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Miah Jackson

September 16, 2023

5  out of  5
rating by Miah Jackson
"My roommates and I spoke to Verissa yesterday about renters insurance for our new apartment and the service was top tier !!!! Thanks for being so helpful and happy to answer the millions of questions we had !!!"
We responded:
"Thank you Miah! Verissa is a Blessing to have in the office, we appreciate you."
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Camryn

September 16, 2023

5  out of  5
rating by Camryn
"Verissa educated me on car insurance and discounts for my age. She also gave me a lot of information for my renters with me being a college student. 10/10 for being informative and patient."
We responded:
"Thank you so much for the kind words. We appreciate your business."
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Kazim Husain

August 30, 2023

5  out of  5
rating by Kazim Husain
"Thank you for everything Briana you have been always a good friendly person I would always recommend you all for the great service specially Briana she always taking care of me I would say she is a great asset for Statefarm"
We responded:
"Thank you for your five-star rating. We greatly appreciate you."
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Race Young

August 30, 2023

5  out of  5
rating by Race Young
"Very helpful people"
We responded:
"Thank you so much! We appreciate you."
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Tiffany Leach

August 11, 2023

5  out of  5
rating by Tiffany Leach
"Verissa gave me a great deal of information in regards to the products and services they offer"
We responded:
"Verissa is awesome, we're glad to have her, thank you so much for the kind review!"
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LaShannon McCombs

August 11, 2023

5  out of  5
rating by LaShannon McCombs
"I spoke with Verissa a few days ago. She was very knowledgeable about all the discounts provided by State Farm. She also was able to answer all questions I had about claims. She has a great amount of patience as I treated our call as my own personal survey. Haven’t experienced such helpful service in a while."
We responded:
"Thank you so much for your kind words. Verissa is new to our team and already making a HUGE impact! We appreciate you!"
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Sonya Mclaughlin

August 11, 2023

5  out of  5
rating by Sonya Mclaughlin
"Great customer service I'm seriously considering changing back to State farms. I left because of poor customer service issues years ago."
We responded:
"Come on home Sonya! We're happy to have you!"
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monica moon

August 11, 2023

5  out of  5
rating by monica moon
"Verissa at state farm insurance was very informative with information regarding discounts, promotions and rates!!!! I Highly recommend her services."
We responded:
"Thank you so much for your kind words. Verissa is new to our team and already making a HUGE impact! We appreciate you! "